ColdBet Privacy Policy

At ColdBet, we respect your privacy and are fully committed to protecting the personal data you share with us. This ColdBet Privacy Policy explains what information we collect when you create a ColdBet casino login, how we use it, and the choices you have regarding your data. By registering an account, using our coldbet app, or browsing coldbet.com, you confirm that you have read and understood this policy.

Information We Collect

We at ColdBet collect several categories of information to provide our gaming and sports betting services safely and efficiently.

• We gather registration details such as your name, date of birth, email address, phone number and country of residence when you complete the cold bet register process.
• We collect financial information, including payment card details, e-wallet data or cryptocurrency wallet addresses, whenever you make a coldbet deposit or request a coldbet withdrawal.
• We track technical data such as IP address, device type, browser, and login timestamps every time you use coldbet login or cold bet casino login credentials.
• We record your gameplay activity, including bets placed on coldbet slots, coldbet live casino games and sports markets, to manage your account and loyalty status.
• We may collect identity verification documents, such as a passport or utility bill, to comply with our KYC obligations.

How We Use Your Information

Our ColdBet platform uses your data strictly for legitimate business and regulatory purposes. We process your information to open and maintain your account, verify your identity, process deposits and withdrawals, and deliver promotions such as a coldbet bonus, coldbet free spins or a coldbet bonus code offer. We also use your data to personalise your experience across our coldbet casino app and desktop site, send transactional communications, and prevent fraud, money laundering and underage gambling. Where you opt in, we may send marketing messages about new coldbet no deposit bonus offers, tournaments or promo codes; you can unsubscribe at any time.

Legal Basis for Processing

We process personal data based on contractual necessity (to provide our services), legal obligations (licensing and anti-money-laundering rules), legitimate interests (security and fraud prevention) and, where applicable, your consent for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in via your cold bet login session, and analyse how visitors interact with our site. Cookies also help us measure the performance of our coldbet bonus campaigns and improve navigation across our cold bet casino app. You can manage or disable cookies through your browser settings, though doing so may limit certain features of the site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with:

• Payment providers and banking partners processing your coldbet deposit or cold bet withdrawal requests.
• Identity verification and anti-fraud vendors who assist us with KYC checks.
• Game and live-casino providers whose content you access through our platform.
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• Our payment agent and affiliated companies acting on our behalf under confidentiality obligations.

Any third party receiving your data is contractually required to maintain confidentiality and use the information solely for the agreed purpose.

Data Security

We implement industry-standard technical and organisational measures to safeguard your data, including encryption, firewalls and restricted internal access. Our security team continuously monitors our systems to detect unauthorised access attempts to your cold bet casino login account. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password and keep your login credentials confidential.

Account Verification

Before processing a withdrawal, we may request additional documentation to confirm your identity and the source of funds. Verification checks, including video verification, help us comply with our licensing obligations and protect you from unauthorised account access.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet legal, accounting and regulatory requirements. Transaction records related to deposits, withdrawals and bonus activity, including any coldbet promo code usage, may be kept for several years as required by applicable gaming regulations.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention obligations.
• Object to or restrict certain types of processing, including marketing.
• Withdraw consent previously given for marketing communications.

To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

Restricted Jurisdictions and Eligibility

We do not accept players from Australia, Curaçao, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Aruba, Bonaire or Saba. We encourage visitors from other regions to confirm that online gambling is legal in their jurisdiction before completing a cold bet casino login or making a deposit.

Children's Privacy

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage person will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of our coldbet app or website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out through one of the following channels:

• General support: support-en@cold.bet
• Security concerns: security@cold.bet
• Complaints and suggestions: complaints@cold.bet
• Blocked accounts: block@cold.bet
• Marketing enquiries: marketing@cold.bet

Our support team is available 24/7 via live chat, email and social channels to assist with any privacy-related queries regarding your ColdBet account.